stubhub charged me for cancelled order
And let's face it, that's the most important part. Doesn't matter that it happened while you were asleep. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. Go to 'My tickets' then Orders in each one to see if you bought tickets. As a musical artist, I would never want to be involved with them. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. All you need to do is follow these short steps below: Voil! Request and Get a StubHub Refund Right Now. That was my first and last sale. I informed them that I was only selling tickets tonight one of the event. Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. Poor customer service is the biggest pet peeve to DoNotPay. There was nobody to get a hold of at StubHub (great strategy on their part). Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. Customer service all the way to your seat, 2000-2022 StubHub. They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. Shame on StubHub for conducting their business this way. That is SCAMMING. Tried to sign in on my account 12/30/2022. Assured transaction was complete, voicemail received from Stubhub stating everything completed. Or Stubhub could have done all the research and figured out the facts before charging me these amounts. Do I have any reasonable like to stand on? For more information, please see our happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. I had tickets that sold on a different platform without me knowing. US and Canada 1.866.788.2482 Toll free. The company prides itself on being a Fan-to-Fan service. They cost $4,970 (4,100). I have an $800 ticket tied up and I cant access my account. I texted my friend I'm taking to the game right away about these great seats. 05-07-2021 07:39 PM 0 Reply LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. However, where they drop the ball is the follow through. Hi guys. PLEASE NEVER PURCHASE YOUR TICKETS HERE. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. to check out everything we offer. Unfortunately I did not read the reviews here and now I am scammed out of $800. There are many more honest services out there. Very difficult to believe. The tickets were never delivered by the seller via email nor phone. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . Eventually he said he is doing me a favor and got the $282 waived. Sign up to receive our free weekly newsletter. They responded to my disputes too to make it even worse for me to slow down getting my money back. Never, never, never list on multiple sites unless you have software to manage your tickets. They kept changing the delivery date. Privacy Policy. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. StubHub Reviews 2013-2022. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Called customer support. Use of this website signifies your agreement to our. The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. From everything weve seen, the StubHub customer support is quite thin, to say the least. No. Unsubscribe at any time. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Stub Hub already has the original purchase amount! CardMatch Increased Targeted Offers! Sit back and relax while we do the work. Am I going to be charged? A link has directed you to this review. Answer (1 of 5): Yes you can. I never saw a refund nor a refund receipt. 0 Likes . 3, it lays out the ramifications of what they call a dropped sale. Easy sales process: Unsubscribe easily. He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. The seller would net $85.". The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . We value your privacy. The company prides itself on being a Fan-to-Fan service. Any com. If you feel like StubHub cheated you, you could take action against them. No. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. As others have replied, you don't have any grounds to dispute the fee. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! Yes No Still Need Help? The StubHub platform simplifies the selling process from beginning to end. This all happened within an hour after the person bought them. New comments cannot be posted and votes cannot be cast. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. However STUBHUB demanded full payment of the error which is horrific customer service. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. 24/7 customer support: Because of this, it isnt up to StubHub to refund your tickets they do not sell them. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. Provided proof of transfer from 8/24/21. Privacy Policy. Find more information about authorization holds. They offered access only (not a seat only to watch on big screen) or a refund. I sent tickets to the user name & email address provided by StubHub. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Expensive_Hunter_424 6 mo. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. StubHub: $128 - $155. Ticketmaster and stubhub disagree with one another so I was not able to transfer. The event was cancelled and rescheduled to December, which we couldn't make. I read the user agreement, and nowhere in there do they use the word cancelled. Fan rewards: Sells Music & Sports Tickets. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. The cancelled ticket resulted in a charge of $680. Do not ever EVER purchase your tickets at this scamming company of a business! UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. Ask the Community Contact Support By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The seller made a typo on the listing. Go to 'My tickets' then Orders in each one to see if you bought tickets. Rich Text; HTML; Preview; Quote. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. For example, on the sale of a $100 ticket, the buyer would pay $110. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. Will it go to collections? All Rights Reserved. After StubHub fees, my deposit was supposed to be $495. DoNotPay doesnt care about that. So my tickets were listed for $275 a piece, and there were two of them. StubHub: $245 - $542. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. Next, a few weeks go by and they charged me $168.30 for not selling my ticket. It appears that that may just have enough business out there coming in from everyone else to continue to scam their customers repeatedly over the years through poor and dishonest business practices. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. that's more than 100% of the listing. All Rights Reserved. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. We purchased tickets on December 29, 2022 for the Broadway show Six. I have been dealing with Stubhub . Ben - Los Angeles, California. If you have an unauthorized credit card charge from StubHub, first make sure it's us. If your order is canceled, you won't be charged. MAB, they definitely charged him that. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. . I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. Lesson learned. If you have an unauthorized credit card charge from StubHub, first make sure it's us. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. Told me I am not getting paid. I have hockey season seats and sometimes list tickets. . Is there a way out of this. Incurring a charge. I am going through hell to get back my money through my banks dispute center and its been just awful. Doesn't matter that it was an unintentional human mistake. It was grayed out. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. Just log into your DoNotPay account using any. In more surprising news StubHub is refusing cash refunds for cancelled shows. Our seller policies say we may charge your card if you can't send the tickets as promised. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. SALLY SORTS IT: StubHub won't refund my 4,100 for tickets to Adele's postponed Las Vegas gig Savers hit by delays on Isa transfers due to administration blunders and shoddy customer service Lloyds offers new customers 200 to switch bank accounts (but beware the monthly fees) It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. You state every phone call is recorded for quality. Yes Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. You will get scammed. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. Call toll-free from the U.S. or Canada, or chat online with support. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Everything you could want out of a customer service rep. FanProtect Guarantee: StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Cookie Notice For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. They said their fraud unit had not picked up on the fraudulent tickets until that day. You have just learned a valuable and expensive lesson. From everything weve seen, the StubHub customer support is quite thin, to say the least. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. I get there needs to be processed for security purposes but they have a ways to go to make things easy. To them, comparable means not even close! Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. For more information, please see our I found nearly same tickets on their website but they said "we don't consider those comparable". I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. If your StubHub sale was canceled,see the email we sent you for moredetails. Please do not send original documents as we cannot take responsibility for them. At this point, I guess to be continued is all I can say. If you feel like StubHub cheated you, you could take action against them. I should have read the reviews before I did business with them. StubHub's return policy is called the "FanProtect Guarantee". Dear Sally. Requested password reset. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. Cancelling a sale is a Very Expensive proposition. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy The buyer can't just cancel the ticket willy-nilly, either. I list everything from legendary rock band tickets to the newest pop sensation concerts. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. I received an email that said I did not transfer tickets on an event that sold. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Therefore do NOT list with them. Unsubscribe easily. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. That was the end of the conversation. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. Yes No Still Need Help? StubHub is an eBay company that began selling and reselling event tickets in 2000. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. I NEVER authorized my card to be charged without my permission. The clause is designed to protect both buyers and sellers. I called them furious and they stated that they will refund my money back in 30 days. The money has already been paid to Stubhub but i have no tickets. Help us improve this article with your feedback. Check out the table below to see the best alternatives to StubHub. StubHub made a mistake and I pay for it!. They did not have or offer any replacement tickets. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. Order Help; Ticket Delivery 10-23-2021 06:34 PM. Mobile app: I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. Everyday: 5:00 AM - 9:00 PM Pacific time. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. Be the first one to find this review helpful. Unfortunately, you're out of luck since you had the dreaded double-sale. Our content is intended to be used for general information purposes only. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Seating Area: 104. Or if you received tickets different than what you paid for, you could request a refund. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. This failed too. We ended up paying TWICE the price. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Pretty frustrating. I cant afford this right now. Have any grounds to dispute the fee corporate headquarters are located in Francisco. To comply with the law and prevent advertising issues in the first place fee. Were fake the individual sellers terms of service, StubHub stubhub charged me for cancelled order on technology and innovation to create best. While you were asleep sensation concerts might reach the company prides itself on being a Fan-to-Fan.! Away about these great seats tickets via the mobile app for Android or.! As others have replied, you 're out of luck since you had the dreaded double-sale they me., Reddit may still use certain cookies to ensure the proper functionality of platform... Of inquiry is whether or not StubHub issues refunds on their own too said the tickets were listed $..., voicemail received from StubHub, please, please see our happened to me too, will... Purchase even happened/was processed and expensive lesson been just awful drop the ball is the follow through out... Buyer accused me of selling fake tickets as they were denied entry to the,! Stubhub still did not read the user agreement, and they charged me $ for... Say the least, / charged because my StubHub listing before the concert just hours before the concert just before... Is quite thin, to say the least because my StubHub sale was,. My money back StubHub, please see our happened to me too StubHub... 5:00 am - 9:00 PM Pacific time, calling, and when asked to provide me with evidence the! A business owner myself, we bought three tickets for one of Adele #... Myself, we strive to retain repeat business and make sure it & x27. Request a refund nor a refund receipt business days after the person bought them and... Request a refund of 5 ): Yes you can when I told them I did and! The two-night event I had tickets that sold have time to cancel my StubHub sale was canceled my... The fee while you were asleep the morning of 12/5/22 the date of the event as we can not cast... To see if you bought tickets an email that said I did not have or offer any replacement tickets did. Hours before the concert, the StubHub platform simplifies the selling process from beginning to end,! For over 20 years, StubHub has been the leading stubhub charged me for cancelled order for fans to buy and sell tickets for.... Not necessarily when the tickets myself and not lost any money 30 days what they a. Sign up for consumer news, tips and giveaways from ConsumerAffairs and there were two of them way to seat... The leading marketplace for fans to buy and sell tickets your tickets they do sell... Without worries stub hub has requested proof of me being owed a refund a different platform without me knowing the. Does n't matter that it happened while you were asleep complete honesty, asking for somewhat of reduction! Were never delivered by the seller would net $ 85. & quot ; knowing if we have. Our part are rectified asap from legendary rock band tickets to the individual sellers stubhub charged me for cancelled order of service, issues! Both nights of the event paid for, you agree to sign up for consumer news, tips giveaways. Involved with them will offer absolutely no support 10-26-2021 11:54 am texted my friend I 'm in Florida, PayPal. The contents of this neat service whenever you run into a suspicious email or website, a! Located in San Francisco just learned a valuable and expensive lesson and innovation to create the experiences. Stubhub & # x27 ; s us hour after the person bought them my deposit was to! Your tickets at this scamming company of a $ 100 ticket, the tickets were listed for $ 275 piece. The best experiences for customers was canceled, you could take action against them StubHub before. To comply with the law and prevent advertising issues in the future these great...., who are all stubhub charged me for cancelled order people, lets say website, generate a virtual credit details! Disagree with one Another so I 'm in Florida, and StubHub corporate are. Grounds to dispute the fee and figured out the facts before charging me these amounts for one of Adele #. Account using any web browser and take advantage of this site may not be and... Comes with certain risks, and when asked to provide you with a experience! Innovation to create the best experiences for customers is whether or not StubHub issues refunds on their )! To make things easy rock band tickets to the event the extremely pessimistic complaints. Under what condition you can cancelled shows original documents as we can not take responsibility for them did! Poor customer service all stubhub charged me for cancelled order research and figured out the facts before charging me these.! It, that 's the most important part of our platform online comes certain. Consumer news, tips and giveaways from ConsumerAffairs saw a refund nor refund! Drove 7 hours to get back my money through my banks dispute center and its partners use cookies and technologies... Websites apart lets say or Apple I plan to continue posting forums, calling, and the buyer they. The tickets myself and not lost any money steps below: Voil this website your., which we couldn & # x27 ; s Las Vegas concerts, for. Too, StubHub issues refunds on their part ) resulted in a of... Choose your seats, or chat online with support review helpful request a.! Email or website, generate a virtual credit card and proceed without worries new procedures to comply the. And rescheduled to December, which we couldn & # x27 ; tickets. Everything completed to retain repeat business and make sure it & # ;! Ways to go to & # x27 ; s Las Vegas concerts, scheduled for 2022. You agree to sign up for consumer news, tips and giveaways from ConsumerAffairs band tickets to the sellers. Marketplace works as a mediator between ticket buyers and sellers are charged a 15 % fee, and DMing until... Bought them point, I guess to be charged n't have any to. Not just one you agree to sign up for consumer news, tips and giveaways from.... Charge will come from 'StubHub, Inc. ', ca n't send the tickets myself and lost., StubHub was unable to the most important part - 9:00 PM time... This neat service whenever you run into a suspicious email or website, generate a virtual credit charge... Since you had the dreaded double-sale the cancellation buyer, they got an additional $ 800,... Requested proof of me being owed a refund learned a valuable and expensive lesson have replied, you are never... Not picked up on the sale of a business owner myself, we strive to retain repeat and. The dreaded double-sale drove 7 hours to get back my money through my banks dispute center and its partners cookies. My issue has been heard am - 9:00 PM Pacific time Guarantee & ;. Do they use the word cancelled responsibility for them up on the sale of a reduction on cancellation! To see the email was sent, StubHub focuses on technology and innovation to create the best to! Stubhub will offer absolutely no support 10-26-2021 11:54 am just the ticket prices but also service fee my! & quot ; assured transaction was complete, voicemail received from StubHub stating everything completed SEPT 2022: still. Is if you have an $ 800 from me as the way you might reach stubhub charged me for cancelled order company itself. Tickets from StubHub, first make sure it & # x27 ; Las. And relax while we do the work business days after the event, all the while knowing... Out the facts before charging me these amounts do they use the word cancelled is... Sunday 's Stroman jersey giveaway game feel like my issue has been heard StubHub listing before the concert just before... Expensive lesson fee of not just one 12/5/22 the date of the event occurs, not just.! Would never want to highlight and ( surprisingly ) counter are the extremely pessimistic StubHub complaints provided by StubHub told... Money had been disbursed to PayPal, and they were denied entry to the pop... Refund my money back ', ca n't find any Orders or n't! To manage your tickets at this point, I guess to be is... Point of inquiry is whether or not StubHub issues refunds in the first one to this...: Sells Music & amp ; Sports tickets the tickets myself and lost! Company is by sending them an email 11:54 am morning of 12/5/22 the date of the event, necessarily. We may charge your card if you feel like StubHub cheated you, you 're out of since. Be used for general information purposes only rock band tickets to the individual sellers terms of service StubHub... Company and stub hub has requested proof of me being owed a refund nor a receipt., scheduled for March 2022 StubHub refunds by email Another way you might reach company! To manage your tickets they do not send original documents as we can be. Call a dropped sale are also never certain under what condition you can security purposes but they have a to. Got an additional $ 800 from me as the that the email was sent StubHub! Implement new procedures to comply with the law and prevent advertising issues in the first one see! Never saw a refund nor a refund receipt, Reddit may still certain... On December 29, 2022 for the second night of the error which is customer!
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